PRIVACY POLICY

Last updated February 07, 2024



This privacy notice for Matchbox Inc ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@gomatchbox.com.


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting contact@gomatchbox.com, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.


TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?


1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact@gomatchbox.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as Canada , you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Log in to your account settings and update your user account.
  • Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at contact@gomatchbox.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of , you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

CategoryExamplesCollected
A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Protected classification characteristics under state or federal law
Gender and date of birth

NO

C. Commercial information
Transaction information, purchase history, financial details, and payment information

NO

D. Biometric information
Fingerprints and voiceprints

NO

E. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

NO

F. Geolocation data
Device location

NO

G. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities

NO

H. Professional or employment-related information
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

NO

I. Education Information
Student records and directory information

NO

J. Inferences drawn from collected personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

K. Sensitive personal Information

NO


We will use and retain the collected personal information as needed to provide the Services or for:
  • Category A - As long as the user has an account with us
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at contact@gomatchbox.com or contact us by post at:

Matchbox Inc
716 29th Ave N
Nashville, TN 37209
United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: contact@gomatchbox.com.
This privacy policy was created using Termly's Privacy Policy Generator.

Terms of Service

1. Terms

By accessing this Website, accessible from https://gomatchbox.com, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site.

2. Use License

Permission is granted to download one copy of the materials on Matchbox Inc.'s Website for personal, non-commercial viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

This will let Matchbox Inc. to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

3. Disclaimer

All the materials on Matchbox Inc.'s Website are provided "as is". Matchbox Inc. (“The Company”, “Company”) makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Matchbox Inc. does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

4. Limitation of Liability

By agreeing to these Terms and Conditions, you acknowledge that the Company does not guarantee any specific results or outcomes from using the software. The software is provided "as is" without warranty or representation. The Company shall not be held liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), arising out of or in connection with:

In no event shall the Company's total liability for all damages (including but not limited to direct, indirect, incidental, punitive and consequential damages) exceed the amount you paid for access to the software.

5. Revisions and Errata

The materials appearing on Matchbox Inc.'s Website may include technical, typographical, or photographic errors. Matchbox Inc. will not promise that any of the materials in this Website are accurate, complete, or current. Matchbox Inc. may change the materials contained on its Website at any time without notice. Matchbox Inc. does not make any commitment to update the materials.

6. Links

Matchbox Inc. has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Matchbox Inc. of the site. The use of any linked website is at the user's own risk.

7. Site Terms of Use Modifications

Matchbox Inc. may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Your Privacy

Please read our Privacy Policy.

9. Governing Law

Any claim related to Matchbox Inc.'s Website shall be governed by the laws of us without regards to its conflict of law provisions.

10. User Accounts

By creating an account on our Website, accessible from https://gomatchbox.com, you agree to provide accurate information and maintain the accuracy of your account details. You are responsible for maintaining the confidentiality of your login credentials, including but not limited to email, password, or social media accounts provided by Auth0. In case of unauthorized access or use of your account, it is your responsibility to notify Matchbox Inc. immediately in order to protect the security and integrity of your personal information. Matchbox Inc. shall not be held liable for any loss or damage resulting from unauthorized access or misuse of user accounts.

11. Pre-Order and Subscription Terms

By pre-ordering the Alpha Preorder or subscribing to the Alpha Preorder Monthly Subscription, you acknowledge that these products are under development, and the final product may vary from its description at the time of purchase. We reserve the right to make changes and improvements during the development process.

12. Free Trial Period

The subscription comes with a 30-day free trial period only if the Alpha Preorder is purchased. The trial period begins upon activation of your account and access to Matchbox Console on our Website. You may cancel your subscription at any time during this period, without incurring any charges. If you do not cancel within the trial period, you will be charged for subsequent months until cancellation.

13. Matchbox Console Access

By purchasing an Alpha Preorder or subscribing to the Alpha Preorder Monthly Subscription, you are granted access to the Matchbox Console on our Website, which may show various features and functionalities depending on the ongoing development process. Your use of this console is subject to these Terms of Service, including the provisions related to liability, warranty, and disclaimer.

14. Development Delays and Variations

You acknowledge that unforeseen circumstances or factors beyond our control may result in delays in deploying offered products, or cause them to deviate from its initial description. We will make every effort to deliver the product as described, but no guarantees are made regarding the specific features, functionalities, or timing of deployment.

15. No Performance Warranty

The software provided through the Alpha Preorder and Alpha Preorder Monthly Subscription is for entertainment purposes only and may fail to work as intended due to various factors, including unforeseen circumstances beyond our control. We provide no warranties regarding its performance, functionality, or compatibility with any third-party services or devices. Your use of this software is at your own risk. By agreeing to these Pre-Order and Subscription Terms, you acknowledge that the products are provided as is without any warranty of performance or any other implied warranties.

16. No Responsibility for Products Purchased

By purchasing products or services offered by Matchbox Inc., you acknowledge that there is no warranty, guarantee, or representation regarding the quality, performance, or suitability of said products or services. You also understand that Matchbox Inc. assumes no responsibility for any issues arising from the use or purchase of such products or services. By making a purchase with Matchbox Inc., you acknowledge that you have read and understood the terms and conditions stated in this document, including the lack of any warranty or guarantee. Any decision to make a purchase is entirely at the your discretion and risk.

17. No Rights to a Refund or Return on Purchases from the Company

All purchases made through Matchbox Inc. are final, and customers have no right to request a refund or return any items purchased from our company. This is based on the understanding that the software or service offered is provided "as-is" with no warranty or guarantee of its performance or functionality.

18. Purchases May Vary from Expectation or Intended Function, and No Claims Relating to External Applications

The products or services purchased through Matchbox Inc. may vary in function, quality, or features compared to their descriptions on the website. Additionally, it is expressly stated that there are no claims made by our company relating to any third-party applications or websites with which our product or service might interact. By purchasing any product or service from Matchbox Inc., you acknowledge that the company does not make any claim regarding its relation to the use of any external applications, websites, or services. The software provided through our products is solely designed for entertainment purposes and should not be relied upon as a guarantee or representation of success with dating apps or other third-party platforms.

19. Acknowledgement of No Guarantees to Success with Dating Apps

By using the software and services provided by Matchbox Inc., you acknowledge that there are no guarantees regarding your success in dating apps as a result of utilizing our product or service. The effectiveness of our AI coaching system depends on various factors beyond our control, including individual preferences and behaviors. Therefore, we cannot be held responsible for any outcomes related to the use of our software or services.

20. Content Verification

Matchbox Inc. makes no guarantee, representation, or warranty regarding the accuracy, truthfulness, usefulness, suitability, or quality of any content provided through our website or software. Users are responsible for verifying information from third parties before relying on it.

21. No External Application Relation

By purchasing any product or service from Matchbox Inc., you acknowledge that the company does not make any claim regarding its relation to the use of any external applications, websites, or services. The software provided through our products is solely designed for entertainment purposes and should not be relied upon as a guarantee or representation of success with dating apps or other third-party platforms.

22. No Guarantees of Success

By engaging in any activity on this website or purchasing our software, you acknowledge that there are no guarantees to the success of using the Matchbox Inc. products with respect to enhancing your experience on dating apps. The company does not make any representations or warranties about the effectiveness of its products in achieving desired results with third-party services.

23. No Warranty of Content Accuracy

Matchbox Inc. provides no warranty, representation, or guarantee as to the quality, suitability, truthfulness, usefulness, accuracy, or completeness of any content provided on our website or through our software. It is up to each and every user to verify information obtained from third parties before relying on it for their purposes.

24. Indemnification

By using this website and purchasing any product or service offered by the Company, you agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, claims, liabilities, costs, and fees (including reasonable attorneys' fees) arising out of or relating to:

This indemnification obligation will survive termination of these Terms and Conditions and your use of the website.